This Privacy Policy describes how your personal information is collected, used, and shared when you visit or shop at www.amazeazores.com
By using the AMAZE website or placing an order through it, the user is transmitting personal data to AMAZE. For AMAZE, the privacy and protection of your personal data is very important. In fact, AMAZE expresses its firm commitment to comply with the legislation in force at all times and this privacy policy (‘Privacy Policy’).
Each time you use this website you will be subject to the application of the Privacy Policy and the cookie policy in force at any given time, so we suggest that you read these Policies carefully to check that you agree with their terms.
The AMAZE website may contain links to websites and services of other companies, which have their own privacy policies, and/or services provided by third parties installed on your device may allow access to information contained therein. We recommend that you carefully read the privacy policies of such third parties. AMAZE is not responsible for the practices or contents of the privacy policies of these third parties.
AMAZE reserves the right to modify the Privacy Policy in the light of new legislative and/or regulatory requirements, for security reasons or in order to adapt this policy to the instructions of the data protection supervisory authorities.
Whenever a change is made to the Privacy Policy, the user will be informed of the changes through the website or, if justified, through a communication, and will be asked to renew their consent to the text of the Privacy Policy. AMAZE will not provide you with goods/services until you accept the changes to the Privacy Policy.
1 - Responsible for data processing
The person responsible for processing personal data is Jorge Menezes, ENI., hereinafter identified on the website by the sub-brand ‘AMAZE’, with registered office at Lomba das Barradas s/n 9675-044 Furnas, São Miguel, Azores; NIF: 221128131.
The user may contact the Data Protection Officer at the following e-mail address: amazeazores@gmail.com
2 - Gathered data
AMAZE collects different types of personal data depending on the different purposes and dimensions of user/customer interaction with the company. In any case, we emphasise that we do not intentionally collect personal information from minors under the age of 18. If we detect that we have unintentionally collected personal information from minors under the age of 18, we will take the necessary measures to delete the information as soon as possible, unless we are obliged by applicable legislation to retain it.
What personal data do we collect?
The personal data processed may vary depending on the purpose and include the following:
— First and last name;
— Email address;
— Address (for delivery and billing);
— Phone number;
— Date of birth;
— Tax Identification Number;
— IBAN;
— IP address.
What are the purposes of processing personal data?
2.1 Supply of products and services
AMAZE may use your personal data when this is necessary to fulfil the contract entered into between you and AMAZE, namely the management of online purchases relating to the purchase and payment of products by whatever means, the issuing of electronic invoices and duplicate invoices, the management of complaints, requests or other questions submitted to the Customer Service Department relating to the products and goods purchased, the provision of assisted sales services to customers in shops, the monitoring and/or exchange of orders and the prevention of abuse and fraud in the use of data.
If you place an order as a ‘guest’, AMAZE will collect the following data:
— First and last name;
— Email address;
— Address (for delivery and billing);
— Phone number;
— Tax Identification Number;
— IBAN.
2.2 Product and service development:
AMAZE may use your personal data for the development of its products and services. However, we will predominantly use aggregated data and statistical information for this purpose. AMAZE keeps track of the pages our customers visit within the website to determine which services/products are most requested.
In this case, information is collected regarding the computer or device (including mobile devices) you use to access it, namely your IP address, the website through which you accessed ours, the type and language of your browser, operating system, cookies, the country from which you are accessing it, referring and exit pages, URL, type of platform, the number of clicks made, domain names, landing pages, pages visited and the order in which you visited them, the time spent on a particular page, the date and time you accessed our website, access errors and other similar information that your browser sends us.
2.3 Communication:
AMAZE may use your personal data to communicate with you, namely to send you news related to our products or services, or to assist you in aspects related to customer support, namely to respond to and process user requests through customer service channels, as well as monitoring the quality of our service.
In this case, your full name, email address and telephone number are collected.
2.4 Marketing:
AMAZE may use your personal data including purchasing and browsing behaviour for opinion research and marketing purposes, namely to inform you of our campaigns, promotions, new products and services, anniversary offers and newsletters (if you authorise the subscription), which we will do by sending you electronic mail messages (‘e-mail’), through social networks or other equivalent form of electronic communication or for research purposes, namely market research. The marketing messages we send you will be personalised and adapted to your personal preferences and interests in accordance with the consent given to AMAZE for their use.
Subscribing to the AMAZE Newsletter may imply the use of personal data in order to carry out personalised advertising of our products and services available to the user via email or any other electronic means or by third parties.
You can unsubscribe from the Newsletter at any time by following the information we provide in each communication.
AMAZE may use data identified based on your personal and behavioral preferences, collected from your interactions with us through the website and the use of products, to send you personalized offers. In this case, the following personal data will be collected: email, first name, last name, date of birth, country, language, items added to the cart, pages visited, items viewed, and/or purchased. The processing of data for profiling and market research purposes is based on AMAZE's legitimate interest. For this purpose, AMAZE has considered the interests and rights of the data subjects, and the measures taken by the controller to comply with its general obligations in terms of proportionality and transparency, having concluded that:
— the impact on the fundamental rights, freedoms, and guarantees of individuals is minimal;
— the said processing can be reasonably anticipated by the data subject;
— the processing of data for the aforementioned purposes does not lead to exclusion, discrimination, defamation, or situations that jeopardize the data subject’s reputation and/or bargaining power.
If you consider that this processing may have some kind of emotional repercussion, you can exercise your right of access and/or objection, as well as voluntarily opt out without the need for justification.
We inform you that you can limit this purpose by exercising your right to object by writing an e-mail to amazeazores@gmail.com.
For AMAZE, valuing the human side of its customer relationship is fundamental. Although AMAZE uses your data to create profiles, such data processing is only included in the marketing purposes mentioned above, so AMAZE will not make automated decisions in any case, including through profiling.
2.5 Improving the service available to the user:
The user's purchasing and browsing behaviour data related to their purchases in physical or online shops, tastes and preferences can be used for analysis purposes, creating user profiles, market research, quality surveys and improving our interaction with the customer.
3 - Access to third parties
AMAZE may subcontract other companies to provide certain services, such as payment management, delivery/collection services, customer service, tax and accounting advice, marketing or website maintenance and digital suppliers. In these cases, these third parties may need access to certain information and user data. AMAZE guarantees that, in such cases, these third parties will have limited access to user information, restricted only to those data necessary for the performance of the contracted tasks and that a contract has been signed between the parties regulating the protection of personal data, whereby these third parties undertake not to disclose the data in any way or use it for purposes other than the provision of the contracted services.
Likewise, AMAZE may communicate your personal data when so determined by law, within the scope of a judicial process or within the scope of investigations into suspicious activities.
4 - Storage
AMAZE stores the personal data you provide on servers in a secure environment, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is provided on the payment website, it is protected by AutoSSL encryption.
We have adopted the necessary and appropriate technical, electronic and organisational procedures to guarantee the security of your personal data and prevent its loss, misuse or improper access.
We emphasise that we will only process your data for the purposes for which it was collected, under the terms of this Privacy Policy. We frequently review our data collection, storage and processing policies to ensure that we only collect, store and process information that is indispensable for providing or improving our services.
We adopt appropriate procedures to ensure that your information is accurate, complete and current, but it is up to you to update or correct your personal information when necessary.
Since personal data is collected on an open network (Internet), it may circulate on the network without security conditions and may be viewed and/or used by unauthorised third parties, even though appropriate security measures have been taken against accidental or unauthorised destruction and accidental loss, as well as against unauthorised access, modification or dissemination.
5 - Duration
We only keep your personal data for as long as is necessary to fulfil the purpose for which we collected it, to respond to your needs, to your requests, or to comply with our legal obligations.
To determine the period for which we keep your data, we use the criteria set out below. If several criteria apply at the same time, we will store your personal data in accordance with the criterion that means we will store your personal data for the longest period of time.
5.1 When you purchase products and services, we will retain your personal data for the duration of our business relationship, including any claims that may arise, as well as for a period of [10] years after the termination of such relationship, without prejudice to the fulfilment of legal obligations of the controller;
5.2 When you contact us to ask questions, request information and clarification, we will keep your personal data for the period of time necessary to resolve your question/provide you with the information and/or clarification requested;
5.3 When you have consented to marketing, we will keep your personal data for as long as the purpose for which it was collected remains the same or until you unsubscribe or ask us to delete it;
5.4 With regard to the use of cookies, we retain them for as long as necessary to fulfil the purposes inherent to them, as detailed in the Cookies Policy;
5.5 The period of time provided for in the applicable legislation; or
5.6 Until the specific purpose applicable to certain data no longer exists.
We may also retain some of your personal data to the extent that it is necessary for us to fulfil our legal obligations, as well as to administer or enforce our rights, namely through judicial or administrative recourse.
In any of the aforementioned situations, if there are legal or administrative offence proceedings pending, the data will be kept for the duration of the proceedings and for up to six months after the final judgement has been handed down.
Once the above retention periods have expired, personal data will be deleted and/or erased in an absolutely secure manner.
6 - Rights
6.1 The right to be informed:
Our customers have the right to clear, transparent and understandable information about how AMAZE uses their personal data. This is why we have made this Privacy and Cookie Policy available to you.
6.2 Right of access:
In addition to the right to information, you can access your personal data that we process and store. In these cases, AMAZE will provide you with a copy of the personal data being processed. In addition, when you request it by electronic means, the information will be provided in a commonly used electronic format.
6.3 Right to rectification:
You have the right to rectify your personal data if it is incorrect, outdated, or if you wish to complete it. To do so, contact us via amazeazores@gmail.com. If you have created an account on the website, you can access and change your data at any time.
6.4 Right to erasure / right to be forgotten:
You can ask us to delete your data, however, please note that this is not an absolute right, as we may have legal grounds or other legitimate interests for retaining your personal data.
6.5 Right to object, including to direct marketing:
You can choose to be removed from our direct marketing communications at any time, as well as object to the processing of your personal data. The easiest way to do this is to contact us. You can also object at any time to profiling and the use of your data for market research. We emphasise that AMAZE does not make automated decisions, including on the basis of profiles drawn up using the data processed.
6.6 The right to withdraw your consent to data processing at any time:
You can withdraw your consent to the processing of data when said processing is based on your consent. Withdrawal of consent does not affect the lawfulness of processing based on consent prior to its withdrawal.
6.7 Right to lodge a complaint with the regulator:
If you consider that the processing of your personal data by AMAZE violates the applicable data protection legislation, you may lodge a complaint with the regulatory authority. Please do not hesitate to contact us before submitting any complaint.
6.8 Right to data portability:
You have the right to move, copy or transfer the data from our database to another.
6.9 Right to restriction of treatment:
You have the right to request the restriction of the processing of your data in the following situations: if you dispute the accuracy of the data, if the processing is unlawful and you do not want to delete your data, but only limit it, if the data is no longer necessary for AMAZE, but necessary for the client or if you have exercised the right of opposition referred to above, during the period of time in which AMAZE analyses whether or not your legitimate reasons for the processing prevail over that right.
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We remind you that these rights, like any others, must be exercised reasonably and in good faith by the holder. If the requests to exercise your rights are manifestly unfounded or excessive, for example, if you unjustifiably and repeatedly request information or abuse the right to receive information, namely by providing false or misleading information, AMAZE reserves the right to charge a reasonable fee taking into account the administrative cost of providing the information or to not comply with your request.
7 - Guarantees and warnings
The user guarantees that the personal data communicated to AMAZE is correct and accurate and undertakes to notify any alteration or modification thereto and assumes sole responsibility for any loss or damage caused by the erroneous, inaccurate or incomplete communication of data. The user is expressly warned that by disclosing personal data on AMAZE's public media, this information may be seen and used by third parties. AMAZE does not read any personal communications published on its clients' own websites.
7.1 Recommended browsers to view the page correctly:
The AMAZE website is optimised for viewing in Google Chrome, Safari, Mozilla Firefox and Microsoft Edge.
7.2 Cookie Policy:
Cookies are small data files that are installed on the user's computer or any other device when they visit a website and are used to record information about their browsing in order to make it easier and more enjoyable. These files are stored on the user's terminal, contain anonymous data and do not damage the user's computer. They are used to record user preferences, such as the language selected, access data or page customisation, both during browsing and on future visits.
The web server records and stores only the information usually recorded by the server by definition: the Internet Protocol Address through which the user accessed the Internet; the date and duration of the user's access to the website www.amazeazores.com ; the Internet address of the website from which the user directly accessed the site www.amazeazores.com.
The information collected on the website www.amazeazores.com is intended to measure the number of visits to the different pages that make up this website, which will allow AMAZE to make the website www.amazeazores.com more useful to its users.
This information is not used by AMAZE to track or collect any personally identifiable information from visitors, including by linking the IP address to the identity of the computer user, nor for any purpose other than that referred to in the previous paragraph.
Under Law No. 41/2004 of August 18, the storage of information and the possibility of accessing information stored on a user's terminal equipment (namely through cookies) is only carried out by AMAZE if the user has given their prior and express consent to the installation of cookies on their equipment.
7.2.1 Types and Functions of Cookies:
7.2.1.1 Functional:
These cookies are necessary for navigating the site. They also allow us to remember user preferences, such as the selected language, to access our site. These cookies are managed by AMAZE and are described below:
— User identification: to identify and authenticate the user, as well as to save items added to the cart or favorites list. These are stored only during the user session.
— Session identification: identifies user requests during the session, such as the choice of country and language. These are stored persistently until the cookies are renewed.
— User navigation: allows the identification of user navigation, such as login, first page visited, scrolling, and click areas. These are stored only during the user session.
— Protocol: enables the switching between insecure (http) and secure (https) protocol domains. These are stored only during the user session.
7.2.1.2 Performance:
These cookies allow us to enhance the functionalities of our website by analyzing its usage. In some cases, they help us improve the speed of navigation. Not accepting these cookies may result in slower website navigation and lack of recommendations. These cookies enable us to further enhance our website to make shopping easier and more enjoyable for users, and to improve the marketing messages we direct to our customers. They are managed by authorized partners for the purposes mentioned below:
— Google Analytics: a service provided by Google, headquartered in the United States, to monitor our website. It collects information about user access, including the number of visits, dates of the first and last sessions, session duration, search engine and search keywords used to access our website, third-party websites or links clicked to access amazeazores.com, location from where the website was accessed globally, and the device used. The configuration and storage of these cookies are predetermined by Google's service. AMAZE is not responsible for the content or accuracy of third-party websites. These cookies are stored persistently until cookie renewal.
— Hotjar: a click mapping service provided by Hotjar Ltd, Level 2 based in Malta, which allows us to obtain information about the most clicked areas on the website and their duration. These cookies help us understand if there are any areas of the site where users face greater difficulty so that we can improve website navigation. These cookies are stored persistently until cookie renewal.
— Salesforce: Demandware is a technology used in building cloud-based e-commerce platforms. During website navigation, this technology may collect information through the use of information collection tools such as cookies and web beacons ("Website Browsing Information"). Website Browsing Information includes standard information from your web browser (such as browser type and browser language), your IP address (Internet Protocol), and actions taken on amaze.com (such as viewed web pages and clicked links).
7.2.1.3 Marketing:
These cookies record your product preferences and purchases, and assist us in our marketing initiatives. Additionally, they allow us to share data with our advertisers to present you with more relevant advertising based on your preferences. We work with companies that may collect browsing information from our website and your interactions with our communications and ads to display personalized ads on behalf of AMAZE. Our website and application also utilize retargeting technologies that enable us to show personalized ads to our visitors who have shown interest in our store and products, featuring the products they viewed on partner websites. AMAZE is not responsible for the content or accuracy of third-party websites.
— Facebook: Tracking of navigation, viewed products, and purchase behavior on our website allows us to communicate with you in a personalized manner and show you relevant products and services tailored to your preferences on social media platforms like Facebook and Instagram. These cookies are stored persistently until cookie renewal.
— Google Adwords: Tracks navigation, viewed products, and purchase behavior on our website to communicate with you in a personalized manner and show relevant products and services tailored to your preferences on Google search engine and Google partners. For more information, please read Google's advertising settings: https://adssettings.google.com/authenticated. These cookies are stored persistently until renewal.
— Ingenious Technology: These cookies allow us to optimize marketing advertising campaigns. They are stored persistently until the cookies are renewed.
If cookies are blocked or not authorized for use, no cookies will be stored on your device. However, the optimal functioning of our website cannot be guaranteed, and you may not fully benefit from the content available on the website. Upon each new visit to the website, you will be prompted to authorize the use of cookies.
It is the user's right to withdraw consent at any time related to this Cookie Policy by deleting the cookies stored on their computer through the Internet browser settings.
You can find this information for major Internet browsers at the following addresses:
Chrome: at https://support.google.com/chrome/answer/95647
Explorer: at https://support.microsoft.com//help/278835/how-to-delete-cookie-files-in-internet-explorer
Firefox: at https://support.mozilla.org/
Safari: at https://support.apple.com/kb/ph5042
Finally, if you wish to have greater control over the installation of cookies, you can install programs or browser add-ons known as "do not track" tools, which allow you to choose which cookies you want to allow.
Any changes to this Cookie Policy will be properly advertised through a notice posted on the website related to it. Whenever there is a change, you will be asked to expressly accept the Cookie Policy in its revised version.
7.3 Right of access:
AMAZE may occasionally update this statement and its Privacy Policy to reflect the company's image and customer feedback. We encourage our customers to periodically review our Privacy Policy to stay informed about how AMAZE protects their information.
7.4 Right of access:
AMAZE appreciates your feedback regarding this Privacy Policy. If you believe that AMAZE is not complying with this statement, please contact us. We will strive to assess your suggestion and respond as promptly as possible.
Last updated: June 6, 2022